1. Current status
Account deletion is requested through the in-app option or by email. Web requests are accepted only by email and are completed within the stated timeframe.
We verify control of the account without asking for the unlock secret, plaintext encryption key or full payment-card data. Deleting wrapped keys permanently prevents affected capsules from being opened.
2. Request method
The request channel is the in-app account-deletion option, or by email to laitelabs@gmail.com. The completion period is 2 days.
We verify control of the account without asking for the unlock secret, plaintext encryption key or full payment-card data. A request may be paused only for a lawful, documented reason, such as inability to verify identity.
3. Irreversible cryptographic warning
An encrypted capsule archive does not contain enough information to open itself. It needs the data-encryption key held in wrapped form by Capsula and the separate unlock secret held by you.
Deleting the wrapped key makes the corresponding local or cloud archive permanently inaccessible, even if you still possess the archive and unlock secret. Support cannot recreate a random key. Do not confirm deletion until you understand which capsules will be affected.
Wrapped custodied keys are deleted when the account is deleted, which permanently prevents the corresponding capsules from being opened.
4. Data that is deleted
- Firebase authentication account and active sign-in linkage, including revocation required for Sign in with Apple.
- Capsula customer profile and account metadata.
- Capsule ownership records and custodied wrapped keys, which are deleted with the account.
- Unused credit access and other account-linked operational records that are not legally required to be retained.
- Account-linked data held by processors where deletion is required and technically available.
5. Data that may be retained
Minimal purchase, refund, chargeback, fraud-prevention or tax records may be retained for 10 years where required by law or needed to establish, exercise or defend legal claims. Access should be restricted and the records deleted or deidentified when the reason ends.
Apple, Google, your chosen cloud-storage provider and other independent controllers retain data under their own policies. Deleting Capsula does not delete a store account or files you placed with another provider.
6. Files on your device or cloud
Deleting your account does not erase capsule files on your phone or copies you saved in iCloud, Google Drive or another place. If you would like those copies gone, you can delete them there.
Uninstalling the app is not the same as deleting your account. Deleting the account also does not remove files you kept outside Capsula.
7. Purchases and unused keys
Deletion ends access to unused key credits. It does not automatically refund them, except where store rules or applicable consumer law require a refund. Records of already-used keys may be kept in restricted purchase records where the law requires it.
If you want a refund rather than account deletion, use the Purchases & Refunds Policy and store process first.
8. Privacy rights and complaints
For access, correction, portability, objection or another privacy request that does not require deleting the account, contact laitelabs@gmail.com. Account deletion should not be the only way to exercise another privacy right.
You may complain to the data-protection or consumer authority available where you live. Mandatory appeal and response rights remain available.
9. Contact
Operator: Lesound App SAS. Deletion channel: the in-app account-deletion option, or by email to laitelabs@gmail.com. Privacy contact: laitelabs@gmail.com. Address: CR 48 46 54, Itagüí, Colombia.