1. What you buy
A Capsula key is a consumable one-time in-app purchase. One key allows one capsule to be sealed and its data-encryption key to be placed in backend custody. It is not a subscription, does not renew automatically and does not provide storage for your capsule content.
Keys may be offered individually or in packs. The exact quantity, localized price, currency, tax and availability are those shown by the App Store or Google Play immediately before purchase. Website examples are not a binding price offer.
2. Delivery and balance
Apple or Google processes the payment and RevenueCat reports the transaction to Capsula. The backend records the purchase and mints one credit row per key granted. Your displayed balance is derived from unspent, non-refunded credit records; it is not a manually maintained counter.
Delivery may be delayed while the store or webhook confirms a transaction. Do not repeat a purchase solely because the balance has not refreshed. Refresh the balance and contact support if it remains missing.
3. Account association and restoration
Purchases and the backend balance are associated with the Firebase account used in Capsula. Sign in with the same Capsula account on another device to retrieve the backend balance.
Consumables that the store marks as consumed may not appear in a standard store “Restore Purchases” receipt. Restoration therefore depends on Capsula’s purchase ledger and the same account identifier, not solely on the device receipt. Keys are not transferable unless Capsula expressly introduces a transfer feature.
4. When a key is consumed
A key is used when you successfully seal a capsule. After that it cannot be used for another capsule.
If you seal from more than one device at the same time, only one of those seals can use the last remaining key. If sealing fails, the key stays in your balance.
5. Expiration and service availability
Unused keys have no scheduled expiration while your account and Capsula remain available. This does not promise perpetual operation of the service. If the service changes or ends, mandatory notice, conformity and refund rights continue to apply.
6. Refund requests
Purchases are billed by Apple or Google. Refund eligibility and processing depend on the store rules and mandatory law in your country. Capsula does not use an “all sales final” rule to override statutory rights.
For help, contact laitelabs@gmail.com with the Capsula account, store, product and order identifier. Never send payment-card details, an unlock secret or a plaintext encryption key.
7. What a refund does to keys
When Capsula receives a refund or cancellation event, every unspent credit from that purchase is revoked from the available balance. Credit rows are retained for attribution and reconciliation.
A capsule already sealed with a credit from the refunded purchase remains unlockable under the current policy because blocking access could destroy access to irreplaceable memories. The consumed key does not return to the available balance. For a partially used pack, the unused portion is revoked while already-sealed capsules remain associated with their consumed credits.
8. Withdrawal and digital-service rights
You may have cancellation, withdrawal, conformity and refund rights under local law, including EU/EEA digital-content rules or Brazil’s distance-contract rules. Any loss of a withdrawal right for immediate digital supply is valid only when all legally required consent, acknowledgment and confirmation steps have occurred.
Store processes do not remove rights against the legally responsible trader. Nothing in this policy limits mandatory remedies when a purchased key is not delivered or the digital service is defective or not as described.
9. Account deletion and unused keys
Account deletion may remove access to unused keys. Deletion does not automatically create a refund, except where store rules or applicable law require one. The consequences and irreversible key-custody risk must be shown before confirmation.
Deletion is requested through the in-app control or by email. It is not an automatic refund or store-cancellation channel.
10. Changes and contact
We may change future product offerings or pack sizes, but a change cannot retroactively remove delivered credits or mandatory rights. The store screen at purchase controls the transaction-specific quantity and price.
Purchase support: laitelabs@gmail.com. Operator: Lesound App SAS.